Built & sold a highly successful company (Hansch Landscaping) from the ground up – began with only an idea.

As owner of Hansch Landscaping I had to clearly articulate objectives to all employees to ensure we were delivering a consistent, high-quality service to our customers.  Since I could not be at every job site, two-way communication was vital and strongly encouraged.  At the start of each work day, I discussed the schedule and goals.  I also took time to listen and understand the challenges facing my people.  Explaining to employees their important role in the business resulted in their proactive involvement, as opposed to simply following orders.  As a result of employee suggestions, we were able to better plan and perform the work, thereby increasing efficiency while also improving both customer and employee satisfaction.  I learned that when people understand the big picture they become far more motivated, and this translates directly to improved results. 

I have learned that involving key people in the decision-making process, and utilizing a multi-dimensional approach to identify key issues and apply a solution, significantly increases the likelihood of a win-win outcome.  Employees feel empowered to get involved, which leads to greater accomplishments and greater commitment.  I have found that when the viewpoints of all employees are communicated and considered, the best results are achieved.